The customer pays the shipping costs of the return goods.
Return shipments shall only be accepted by Maxado after prior approval by Maxado.
Complaints must be filed in writing with Maxado within 14 days of their discovery, accurately stating the nature and amount of complaints, substantiated by way of a photo, failure to do so meaning that the purchaser cannot enforce any claim against Maxado.
Accepting complaints does not affect the purchaser’s payment obligation or suspend it.
Further details can be found in the "general delivery and sales terms and conditions" at the bottom of this website.